- Membership FAQ
- How do I order a replacement or additional car parking sticker?
- How do I order a replacement membership card?
- Can I become a lifetime member?
- How do I renew my membership?
- Can I renew my membership and update my address online?
- How can I change my contact preferences?
- How can I cancel my membership?
- How do I order a replacement Guide?
- Why is my car parking sticker only valid until March?
- What do you do with my personal data?
- Lucy Melford
- Joining the Professional Gardeners’ Guild
- Becoming a Member of the PGG
- Membership Fees
- Renewing your membership
- What are the current trends within your business area, and how are they affecting how you work and how you deliver on strategy?
- How has sponsorship changed in your industry over the past few years? And how do you think it’s going to change in the next five years?
- How are you harnessing and executing on digital strategy, and what problems / opportunities has this created?
- Social media – cure or curse?
- What challenges have you encountered, and how have they been overcome?
- Is there anything else you’d like to add?
- Terms & Conditions for the Vet 24 Service
- Terms & Conditions for the Pet 24 Service
How do I order a replacement or additional car parking sticker?
To order a car parking sticker please call 0131 458 0200 or use our contact form, supplying your name, address and membership number.
How do I order a replacement membership card?
To order a replacement membership card please call 0131 458 0200 or use our contact form, supplying your name, address and membership number. If the replacement card is required urgently, we recommend that you call us.
Can I become a lifetime member?
Yes! With life membership of the Trust you can enjoy the benefits of membership again and again and again. Life memberships are available as Single or Joint memberships.
Single life memberships are priced at £1,500 and Joint life memberships are priced at £2,055.
Visit our life membership page to find out more.
How do I renew my membership?
If you pay for your membership via direct debit, all you have to do is let your direct debit renew automatically. We’ll write to you 10 working days before your renewal is due to remind you. At this point we’ll send your new membership card, which will be activated as soon as your renewal payment is processed.
If you pay for your membership as a one-off annual payment, we’ll write to you 10 days before your renewal is due with a payment form and pre-paid envelope. At this point we’ll send your new membership card, which will be activated as soon as your renewal payment is processed. Alternatively, you can call us at any time on 0131 458 0200.
Can I renew my membership and update my address online?
Unfortunately, that’s not possible yet. However, we’re currently developing functionality to enable supporters to update personal details within their My Trust account.
How can I change my contact preferences?
You can review your preferences at any time: just call 0131 458 0200. Alternatively, you can change your contact preferences in your My Trust account.
How can I cancel my membership?
We’d be sorry to see you leave, but to cancel your membership please call 0131 458 0200 or get in touch using our contact form, quoting your membership number.
How do I order a replacement Guide?
To order a Guide please call 0131 458 0200 or use our contact form, supplying your name, address and membership number.
Why is my car parking sticker only valid until March?
You’ll receive a new car parking sticker in March every year, along with your new Guide and the first member magazine of the year.
What do you do with my personal data?
Our membership terms and conditions contain more information about this. If you’d like to get in touch, please call 0131 458 0200 or use our contact form.
‘Uuuuh,’ some might say, ‘What’s a QR code?’ Well, you do know. Here’s one. In fact it’s the subject of this post.
As you can see, it’s the QR code on my current National Trust Life Member card. That card was sent to me back in January 2017, but until the last couple of weeks it has remained unused, partly because it didn’t have the class of my older Life Member card (which I naturally preferred using), and partly because the staff at NT properties were able to cope with stick-in-the-muds turning up with old cards, scanning instead a generic list of cards, so that they’d know that ‘a Life Member’ had visited, although they wouldn’t be able to record that it had been me in particular.
That clearly matters, electronically counting my presence. The personal QR code on my new-style card can tell the NT what type of visitor I am – my age, sex, home address, how long a member, and so on. But by keeping to my old card, and denying the NT this useful information, I’m excluding myself from the day’s Property Visitor Profile. You can readily see how developing such a profile – day after day, member by member – is very valuable in assessing the popularity of each property on different days and at different times, and whether its appeal might be broadened to cover (for example) younger members and their families, rather than just old fogies. Or vice versa. It’s a bit like a supermarket scanning customer loyalty cards and discovering what sells, and to whom.
The NT have also decided to use these QR-coded cards to give members free parking, wherever there are ticket machines. I suppose there were complaints that at certain beauty spots non-members were making use of NT car parks, parking for nothing, and occupying so many spaces that paid-up members couldn’t park their own cars. It’s fair enough: non-members must now buy a ticket. Members, however, must let the ticket machine scan the QR code on their card. This is a new extra step in the visiting process, and not an especially welcome one. It means more hassle, even if scanning one’s card provides a free ticket to display. This new procedure replaces the old-but-straightforward showing of a National Trust Member sticker on the front windscreen of the car. I had a little friendly lecture about it from a member of staff last March down at Cotehele in Cornwall. Apparently these annual stickers were too easy to get hold of, or fake up, and many members were forgetting to change their last-year’s sticker to the current year’s. I think they are being scrapped for 2019 onwards.
So the NT has gone somewhat high-tech, although I do wonder why it’s not possible to use a member card with NFC, and just ‘tap and go’ at the ticket machine or property entrance – as you would with a contactless credit card. Or a phone, for that matter. And it’s a bother having to park, then trek to the machine, spend time there getting a free ticket (one might have to queue for a long time), and then trek back to the car to display said ticket. All this faff, before actually beginning the visit! I’d much rather just ‘tap and go’ on the way to the property entrance. Or have the opportunity to do it all by phone.
Scanning a physical card already seems so last-year in tech terms. And the NT must have spent a small fortune on installing their new ticket machines – and those handsets for staff at property entrances. Money wasted, I fear. It will all be out of date so quickly.
As you might surmise, I have bowed to the NT’s notion of technological progress, and started to use my QR-coded card. But not out of love for this unimpressive, unlovely-looking card, which is a dull grey on its business side (‘It’s not grey, it’s platinum – for our special Life members! The ordinary annual members just get a magenta card,’ I was told yesterday at Sheffield Park. No, I’m afraid it’s a dull grey…). I just want to help the NT’s visiting statistics along, in case that genuinely leads to improvements in property presentation and facilities.
It’s a cheap-looking plastic card, all the same. But I can get over that. I do insist, though, that the NT’s ‘new technology’ works faultlessly. And – guess what – I’ve discovered that the QR code on my card doesn’t scan! The parking machines won’t recognise it. Nor do the hand scanners at property entrances. And it’s not just my card. I’ve come across several people in NT car parks who, like me, find their cards letting them down. Ditto at the property entrance.
It’s an especial pain at the car parking machines. A queue forms while quick-witted and intelligent people (not just doddery old duffers) figure out how to scan their card – and get annoyed when nothing happens. We try one after another. I haven’t seen anybody succeed yet. We all end up going in high dudgeon to the property entrance and explaining. Some are no doubt fearful that while visiting the property their unticketed car will be clamped, or a fine imposed by some official, all involving time and hassle to sort out. A few paid-up members must tamely pay for parking like a non-member, just to have a ticket. That’s disgraceful.
The machine itself is not optimally designed. Here’s the one in the NT car park at Ditchling Beacon, up on the South Downs. As I said, it’s for the use of both members and non-members – this dual-purpose functionality introduces complication all by itself – with a screen that gives you ‘simple’ instructions, and with various buttons to press. Also (bottom left) an aperture for scanning cards. The on-screen instructions could have been clear and helpful, but are not. The scanning aperture is much bigger than the membership card. Why? Wouldn’t a narrow slot be better? Is one meant to move the card in and out, or left to right, or up and down, in order to achieve a scan? Or do you stand on one leg, singing ‘Just One Cornetto’ while you waggle the card in a slanting, slicing motion? Nothing tells you. There is a sticker – just a picture, no words – that suggests that the card must be placed on top of it just so, precisely aligned with it, but doing that doesn’t get you a successful scan. Possibly the card must be hovered over this sticker…?
Mind you, on the first attempt I didn’t press the yellow ‘member’ button as well as the green ‘start’ button. No wonder I got no joy. Yellow button now pressed, I persevered for several more attempts. I did get a red light, which flashed a bit. And a couple of times there was a green line that moved fore and aft along the card.
All the time I was holding the card firmly onto the green sticker. And you had to hold on to it, otherwise it would have tipped up and fallen to the ground. I really don’t know how infirm members with shaky hands can manage. Despite having a screen, the machine displayed no tips on how to do the scanning. I can imagine many people thinking that ‘scanning’ means moving their card in and out, over and over again if necessary, rather as you would move food items across the scanner at a supermarket check-out. There was nothing to say what you should do. It was perplexing. And despite the red and green lights and lines blinking away, no ticket resulted. It was so frustrating to get this on the screen:
No handy member of staff, of course. And who in their right mind is going to leave a Life Membership card on display in their car while they go off somewhere? You could well expect a smashed window, and no card, on your return. In any case, if this were a car park at a property, instead of just a country car park, how would you show a card at the entrance, if you’d left it on display in the car?
Methinks the NT didn’t think this one through well enough. Or at any rate their requirements didn’t get through to the people making the ticket machines.
At one point I stood aside so that a younger couple could have a go. They were equally unsuccessful and frustrated.
It winds you up. And yet, on a later attempt, I somehow did get the procedure right, and a free ticket came out. This was at my fifth or sixth attempt, I think. And I couldn’t say what I’d done differently.
This was the ticket.
So what’s going on? Is the QR code on my card defective, so that it only works sometimes? Or are the NT’s scanners not up to the job? Either way, they had better fix the problem pronto, or else people will start avoiding going to some places.
On the advice of NT staff, I have now emailed the National Trust, requesting a new card.
They have officially recognised a scanning issue ‘with some cards’. I suspect it’s really ‘with most cards’ and that the NT has egg on its face, but won’t own up to making a big blunder. And to wasting money on bad cards and bad equipment. It’s the arrogance of an untouchable (and powerful) national institution with lots of members’ money in the bank. Mixed in, I suspect, with the tech-ignorance of a snobby policy committee that unwittingly let the tail (the card and machine manufacturers) wag the dog (the NT).
But hey, whether I’m right or wrong, the QR codes are not working, and a lot of money – member’s money! – has gone down the drain. And meanwhile hassle, hassle, hassle, and goodwill lost. NT, don’t you care?
I’m not renewing my membership to the RHS (Royal Horticultural Society). Here’s my top five reasons why.
A yearly subscription for one person is now £55 or £41.25 if you sign up as direct debit. As a renewing member though, it would be £47. This is expensive even if you have a job (well above minimum wage that is). I called to find out if they offered reduced rates for the unemployed or low waged. No, they don’t. So I cannot afford to renew my subscription now I’m not working. I guess they don’t want poor people visiting or making the most of their ‘benefits’.
2. The Garden magazine
It’s alright, has some interesting articles occasionally. But the focus is on big gardens, people with money. I’m finding myself increasingly alienated by what I read in the magazine. Even when they do focus on small gardens, I a) question their definition of a small garden (1 acre isn’t small, 7m x 5m is small, a balcony is small); and b) find when they do include a small garden, say courtyard size, it’s almost always of someone who has lots of money to spend on design, materials and plants.
The RHS still refuse to go peat free. Just before writing this post I did a search on the RHS website for ‘policy on peat’. Nothing came up. I did a Google search, same criteria. I found something. No, I didn’t, as when I clicked on it I got a ‘sorry, we couldn’t find that page’. Going from the Google search I can see they used to have a policy on peat, but don’t any more. Hummmm
As alluded to in point 1, I question the ‘benefits’ of being a member.
*So you get the magazine, which is interesting enough, but as I said, focuses on big gardens etc.
*You get to visit their gardens for free as many times as you like during the year. Great if you live close to one, which I don’t. Or you can access one via good regular public transport, which is unlikely (see 5 below).
*You can visit partner gardens. Great. Oh, wait. I discovered (personal conversations) that some partner gardeners run at a loss on they days they take part in the RHS partner scheme. They can get lots of visitors on that day, demanding visitors that though they got in for free, are horrified to find they have to pay for a cup of tea, and and complain about the cost of plants, as apparently £4.50 for a good quality plant is expensive (it’s not). I don’t feel comfortable knowing that my visit might negatively impact on the garden I’m visiting. So finding it hard to see this as the benefit I once thought it was.
5. Their new garden and public transport access
The RHS is is planning a new garden, somewhere between Birmingham and Manchester. Great. Oh, but a key criteria is ‘easy access to the UK road network’ (The Garden, April 2015, p. 67). Yes, that’s ‘road network’ not ‘public transport network’. I questioned this on Twitter today and was told they need access to roads for large deliveries including building materials. Because apparently organisations and venues in cities can never get large deliveries including building materials. Oh wait…
Instead of seizing the opportunity to include public transport access as a key part of their planning criteria, they will ‘encourage’ individuals to visit by public transport. If you aren’t putting public transport access at the top of any criteria, you aren’t encouraging people, you are passing the buck. And no, an hourly bus service is NOT good access to public transport. Anyone who has ever waited for an ‘once an hour’ bus will know that they are not reliable and you can end up waiting for another hour. As a current example, you can visit RHS Harlow Carr and get a bus from Harrogate Bus Station. Yay. Oh, wait, it only runs once an hour. And not on Sundays or public holidays. Hummmm.
I was advised on Twitter that they would look into what part public transport plays in their key criteria and get back to me. So will state up front, that if public transport is part of the key criteria, AND once open clearly has good public transport access, I will publicly apologise (on this Blog and on Twitter). I say once open as stating that it’s a key criteria and seeing it publicly realised are two very different things.
Update on point 5:
Amazingly, the RHS Twitter person did get back to me quickly with a response on the public transport issue. I’m so used to organisations on Twitter saying they will get back to me but never doing so (usually not even several weeks later), that I just assumed they wouldn’t. So my apologies to the RHS on this. To the right is their response, which is (to paraphrase):
“…identified the need for good public transport links with, in addition, opportunities to work with other local attractions to see if we can run joint transport ‘ventures’ sustainably to all locations. This is a key part of the criteria when choosing our 5th garden.”
It’s a pity this wasn’t mentioned in the article in The Garden. To me, the fact that it wasn’t, and that I had to go searching for it (no link in the article to say ‘read full criteria here’, for example) still suggests that public transport isn’t as a key criteria as other key criteria. As I said, stating that it’s a key criteria and seeing it publicly realised are two very different things. I really hoped to be proved wrong and be forced to issue an apology.
I think this is enough reasons to be going on with.
* * * * *
Do you have anything to add? Please leave a comment below.
Joining the Professional Gardeners’ Guild
Becoming a Member of the PGG
Membership categories are as follows:
(A) Full Membership
Full members are Professional Gardeners, whose main source of income is from working as a gardener, and whose career includes the equivalent of at least five years full-time practical working experience in historic, heritage or botanic gardens, to include National Trust, charitable foundations, private gardens, hotel gardens and others managed in a similar way.
(B) Associate Membership
Associate Membership is open to professional gardeners whose main source of income is from working as a gardener in a historic, heritage or botanic gardens etc as above, and who have yet to meet the criteria for full membership. (i.e. the equivalent of five years full-time working experience).
Other applications for Associate Membership from those within horticulture will be at the Committee’s discretion.
(D) Affiliated Membership
Affiliated membership is open to those not professionally engaged in gardening but working in professions related to horticulture, such as consultants, botanists etc.
Affiliated membership is also open to people interested in historic, heritage private or botanical gardens but whose main source of income is not from working as a gardener i.e. garden writers, garden owners, designers, nursery workers, landscape architects, landscape contractors etc.
(E) Retired Members
Retired members will pay the Associate rate but will retain the voting rights they held before they stopped work (i.e. Full or Associate Member.)
Associate Members may apply for Full membership as and when they fulfil the criteria above.
All membership is subject to approval by the Committee and only remains valid when subscriptions are up to date. Any new criteria for membership subsequently introduced shall not adversely affect existing members. Academic courses will not count towards working experience.
Full membership of the PGG
£45.00 (UK), €50.00 (Europe) or $57.00 (N.America/Canada) per year
Associate, Affiliate and Retired Members
£43.00 (UK), €48.00 (Europe) or $54.00 (N.America/Canada) per year
For all categories there is a one-off joining fee of:
£10.00 (UK), €11.00 (Europe) or $13.00 (N.America/Canada)
Apply online today
Renewing your membership
NB. If you are renewing your membership please and then make sure you scroll down to the MEMBERSHIP RENEWAL section.
We also welcome over 2.1m visitors a year to our four Gardens in Wisley (Surrey), Hyde Hall (Essex), Rosemoor (Devon) and Harlow Carr (North Yorkshire). In summer 2020 we will open RHS Garden Bridgewater just outside of Salford, a site spanning 156 acres!
National schemes such as Britain in Bloom with the RHS (300,000 volunteers) and RHS Campaign for School Gardening (35,000 registered schools) reach out to wider audiences in their own homes, schools or communities.
We have the ability to connect brands with a charity of circa half a million gardeners (our members), a valuable segment of the UK population. RHS is synonymous with excellence, quality and trust which brands can associate with and strike up conversations through a range of touch points.
What are the current trends within your business area, and how are they affecting how you work and how you deliver on strategy?
We are working harder with brands to enable year-round touch points and access to our audiences rather than focusing on one event.
Sponsorship has evolved and has moved on from the traditional model. We are working harder with brands to enable year-round touch points and access to our audiences rather than focusing on one event. Furthermore, we are working harder to optimise our sponsors’/partners’ assets and channels.
This differs by partner, but using Wedgwood (luxury fine china) as an example, we now stock their product ranges in all four of our Garden retail stores, promote year-round via our media channels (including The Garden magazine sent monthly to all members) and bring their beautiful branded Tea Conservatory “pop up” experiential activation to three of our major Shows. We are also helping to broaden their relationships with local gardening communities to support their CSR objectives. Deeper involvement with our year-round CSR/charitable projects is very much a growing trend among our wider client portfolio.
How has sponsorship changed in your industry over the past few years? And how do you think it’s going to change in the next five years?
With Brexit, brands will be increasingly cautious when entering into new lengthy partnerships and terms lasting a maximum of 3 years may become even more common.
The Brexit announcement (in 2016) did affect outside investment into our Shows content in 2017, however we are returning to expected levels in 2018 and for the first time on record all our Shows will have headline partners.
The next five years are indeed difficult to predict. A key advantage to sponsorship is major deals tend to last multiple years, however with Brexit, brands will be increasingly cautious when entering into new lengthy partnerships and terms lasting a maximum of 3 years may become even more common.
How are you harnessing and executing on digital strategy, and what problems / opportunities has this created?
Our website attracts over 6m unique visitors a month on average
Our website attracts over 6m unique visitors a month on average, with 500,000+ followers on social media (primarily Facebook, Twitter and Instagram). Engagement levels and traffic peaks in the weeks leading up to and during our large outdoor flower shows.
We are improving our ability to work jointly with partners to execute content which is relevant and of the quality expected by our audiences, both during the lead/show week and year round.
Social media – cure or curse?
Especially those who aren’t able to attend partner experiential activations
Social media is an important channel for RHS and our partners to reach gardening enthusiasts, and especially those who aren’t able to attend partner experiential activations – so very much a cure – and a key supporting channel to leverage our partnerships!
What challenges have you encountered, and how have they been overcome?
Another challenge we face, particularly when embedding new partners, is encouraging brands to understand the power, and investment, of leveraging their rights with activations which resonate with the target audience
When we first meet with brands it is often the case that they are only aware of some aspects of our work and opportunities e.g. the Shows, but not familiar with other areas such as our charitable projects and Gardens. So taking time to introduce and experience our assets first hand from the outset is hugely important and can open up wider partnership opportunities which may have previously been unforeseen.
Another challenge we face, particularly when embedding new partners, is encouraging brands to understand the power, and investment, of leveraging their rights with activations which resonate with the target audience e.g. RHS members, shows visitors etc. In the context of RHS, using the power of plants and horticulture can help bring branded messages to life.
Such beautiful displays were not only brilliantly received by visitors (resulting in significant engagement and data capture), but also enabled rich content for use across theirs and RHS’ social media platforms.
Our best examples at Shows are to produce a Show Garden – as this is the most anticipated attraction across all the Shows – or alternatively, a horticultural feature. Using Cathay Pacific Airways as an example, in 2016/17 they partnered with our world-renowned floral marquees at three of our major flower shows (Chatsworth, Hampton Court and Tatton Park). Their onsite activation was themed on tropical plants and vintage travel assets to celebrate the history of their brand and exciting routes from new/growing departure airports (Heathrow, Gatwick and Manchester). Such beautiful displays were not only brilliantly received by visitors (resulting in significant engagement and data capture), but also enabled rich content for use across theirs and RHS’ social media platforms.
Is there anything else you’d like to add?
We are proud to join ESA and look forward to meeting and learning from fellow members in the near future!
Terms & Conditions for the Vet 24 Service
Terms & Conditions for the Pet 24 Service
The Pet 24 service consists of two parts, Registration and the Lost and Found Service. Firstly, the customer must ensure that their details and the details of their pet are registered with Pet 24. Once this Registration has been properly completed, the customer may place the Pet 24 tag on their pet’s collar. The charges made by Pet 24 are for Registration only.
2. Lost and Found Service
Once the customer has registered their pet on the Pet 24 system for a fixed period, there is no charge made for the lost and found service or any other service that may be provided during this period. The customer may extend this period on or before its expiry by paying a registration renewal charge to Pet 24. It is the responsibility of the customer to ensure that this payment is made to Pet 24 in order to ensure continuity of service. Pet 24 will not be responsible for the failure of the registration to be renewed due to the correct payment not being made.
To obtain a refund of your initial registration charge for the Pet 24 service, you must return your pet tag to the retailer within 28 days of purchase. For tags returned within 28 days of purchase, you are entitled to a 100% refund. For tags returned after 28 days of purchase, you will not be entitled to a refund. To obtain a refund of your registration renewal charge for the Pet 24 service, you must return your pet tag to the retailer within 14 days of purchase. For tags returned within 14 days of purchase, you are entitled to a 100% refund. For tags returned after 14 days of purchase, you will not be entitled to a refund.
4. Replacement Tags
You may request a replacement from Pet 24 if you lose your original tag, or it becomes unusable for any reason. Pet 24 will supply a replacement tag and make a charge for the tag, administration, and post & packaging.
5. Updating your information
You may update details of you or your pet in two different ways. Online; you can visit our website at any time and update your details free of charge. A friend or relative can do this for you if you give them permission to do so. By telephone; you can call us to update your details.
6. Continuity of Service
We will make every effort to provide a continuous service. However, Pet 24 will not accept any liability in the event that there is an interruption to or failure of the service in any way as a result of failures or delays involving the internet, the postal services, telephone lines, computers or other equipment.
7. Liability for Lost and Found Service
The lost and found service is provided free of charge whilst the customer remains on the Pet 24 register. Pet 24 will use its best endeavours to provide this service when a person finding a registered pet contacts us using the number on the tag. We will then use our best endeavours to contact the customer using the contact details that have been provided by the customer and we aim to help the customer to be re-united with their pet as quickly as possible. However, Pet 24 accepts no liability in the event that a customer is not informed for whatever reason that their pet has been found.
8. Your Privacy
Pet 24 is dedicated to protecting your privacy and insuring your personal information is kept confidential and secure. In the course of providing our service, it is necessary to collect, record, store, process, transmit and otherwise handle your personal information. We take privacy responsibilities seriously and seek to use secure and appropriate methods for the handling of your personal information in accordance to the General Data Protection Regulation. By registering as a user with Pet 24 you authorise and agree to the collection, storage and use of your personal information as required for the provision of our services.
While the personal information we collect may come directly from you, by registering with our service, you authorise Pet 24 to collect your information through our affiliates or other third parties. Your decision to withhold information may limit or affect the quality of service that we can provide to you.
We will not sell or otherwise provide client lists or personal information to others for direct marketing purposes. We would only pass on your details to an authority if required to do so by law. In providing us with your personal information, you give us permission to disclose it to veterinarians, animal shelters and other emergency services personnel who may be directly involved in the care of your pet.
9. Fair Use
Pet 24 recognises that pets may go missing at any time, and occasionally pets may go missing more than once. We are happy to provide our services in these situations to try return your pet to you. However, if your pet has been reported missing to us 6 times or more in any 12 month (or shorter) period, we reserve the right to terminate your Pet 24 service immediately and without payment of any refund.
a) Pet: a pet with a current and valid registration with Pet 24 for the Vet 24 service, and wearing the correct Pet 24 tag on its collar when found Straying and brought to the Vet.
b) Owner: the person registered on the Pet 24 system as the owner of the Pet, or any carer charged with having responsibility for the Pet by the person registered as the owner, or any person otherwise caring or having responsibility for the Pet.
c) Vet: a veterinary surgeon registered with the Royal College of Veterinary Surgeons.
d) Member of the Public: a person not related or previously known to the Owner of the Pet.
e) Emergency Treatment: the single initial treatment performed by the Vet to stabilise or cure the Injury to the Pet.
f) Injury: an injury suffered by the Pet immediately prior to the Pet being found Straying.
g) Straying: found at least 250 metres from the registered address or any temporary address of the Owner.
2. The Service
Pet 24 will pay the Vet for Emergency Treatment for the Injury to the Straying Pet up to a total limit of £750. The Pet must have been found Straying and brought to the Vet by the Member of the Public.
No payment will be made for the following:
Treatment of any illness or condition that existed before the Pet was found straying;
Any further treatment, therapy or medication of any kind administered after the Pet has received the Emergency Treatment;
Settlement of any bills or charges that were not made known to Pet 24 within 14 days of the Emergency Treatment taking place;
The cost of euthanasia, burial, cremation or other similar or related expenses;
Emergency Treatment to a Pet that has been brought to the Vet by the Owner.
4. Limitation of Liability
Whilst Pet 24 will use reasonable endeavours to ensure that Emergency Treatment take places according to these terms and conditions, Pet 24 will not be liable for any claim of any sort in the event that Emergency Treatment is not provided for any reason.